HotelsA wake-up call for properties that want to do away with human interaction.

Hotel falls out of love with its robots

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Robots were fun, but not everyone loved them.
Robots were fun, but not everyone loved them. Photo Credit: Huis Ten Bosch

The robots were responsible for every aspect of the hotel including check-in, luggage collection, concierge, and in-room assistance.

Those of us you thought the hotel robots were pretty much a gimmick won’t have been surprised by the news that Japan’s Henn-na Hotel - the world's first hotel to be run mostly by robots – has gone back to human staff.

The robots were responsible for every aspect of the hotel including check-in, luggage collection, concierge, and in-room assistance.

But malfunctions meant hotel guests were becoming more reliant on human staff to help with basic tasks such as photocopying passports.

One male guest was roused every few hours during the night by the doll-shaped assistant in his room asking, “Sorry, I couldn’t catch that. Could you repeat your request?”, the Wall Street Journal reported.

At 6am the man realised the problem. His heavy snoring was triggering the in-room assistant.
Other guests complained the concierge wasn't all that helpful yet their iPhone assistant Siri was finding information in just seconds.

The hotel’s reception, concierge and bell hop duties will now be carried out by human employees.

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