HotelsModern travellers will appreciate the nifty solution that allows them to order, book and provide feedback with a single touch.

Going paperless: The Fullerton Hotels Singapore introduces e-Compendium

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Samsung tablets embedded with the Tapendium solution on display at the press briefing on March 21.
Samsung tablets embedded with the Tapendium solution on display at the press briefing on March 21.

In a Singapore and Southeast Asian first, The Fullerton Hotels Singapore has introduced a digital concierge solution hosted on an in-room e-Compendium or tablet in a bid to revamp its hospitality experience.

Want to customise your in-room meal or book a tour to explore Singapore? The next time you check in to The Fullerton Hotel or The Fullerton Bay Hotel, there’s no need to go through the hassle of browsing thick in-room brochures or explaining your requirements over the phone to the customer service officer. 

In a Singapore and Southeast Asian first, The Fullerton Hotels Singapore has introduced a digital concierge solution hosted on an in-room e-Compendium or tablet in a bid to revamp its hospitality experience.

The solution, powered by Tapendium and Samsung, offers digital guest communications that include instant messaging capabilities and real-time product and service updates.

At the touch of a button, guests can browse the visually attractive in-room dining menu, make reservations for drinks at the hotel’s bar or gain insiders’ tips on what to do, see and eat around the heritage precinct and Singapore.

Commenting on the initiative at the press briefing, Cavaliere Giovanni Viterale, general manager of The Fullerton Heritage said, “We are moving towards a ‘Smart Fullerton’ just like how Singapore is moving towards a Smart Nation. Creating this ‘Smart Fullerton’ requires many building blocks and we are glad that partners such as Tapendium and Samsung are sharing in our vision.”

According to Viterale, the implementation of Tapendium last year has already resulted in an improvement in guest satisfaction and ‘measurable cost reduction’ as printed room collaterals are no longer required. The initiative has also allowed them to reduce their carbon footprint and wastage, and enhanced their manpower productivity by letting staff spend less time on the phones but instead more time on creating personalised experiences.

Already deployed in Australia, the solution will soon go live in Indonesia, Thailand and New Zealand across several properties, according to Tapendium COO Steve Wooding.

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