21 September 2001
Last week, when American airlines were grounded, it was
hectic for car-rental company Hertz as US customers were
booking cars to drive the long-distances flown by
"Whenever the airlines get affected, downstream
industries like us get affected too. We waived the usual
surcharges for one-way rental to make it more convenient
for customers who were driving those distances," said Wong
Soon Hwa, managing director of Hertz, Asia & Japan.
"It has been a knee-jerk reaction so far. We had about
20-30 percent cancellations immediately. Now we have to
take a wait-and-see approach, "he said.