Though most border restrictions have been lifted, travellers now face
a different type of complication in terms of reduced air capacity,
staff shortage, lost luggage, and price increases for both airfare and
accommodations, which especially throws a spanner in the works for
According to Belinda Hindmarsh, chief growth officer of CWT, business
travel is at its highest since the pandemic struck. “Global
transactions have crossed 50% of pre-pandemic levels – a sharp increase
from the beginning of the year when transactions were at 20-30% of 2019
But despite business trips ramping up, corporate travellers are
plagued with more issues than ever as the travel industry struggles to
keep up with the demand. In light of that, Hindmarsh recommends keeping
the following tips in mind when planning for a business trip.
1. Consider a one-day buffer
One or two extra days won’t hurt as it’ll offer business travellers
more leeway in the circumstance that their connecting flight gets
abruptly cancelled or some countries, particularly in Asia, still
require testings to be done.
2. Check the latest restrictions and entry requirements
MyCWT website has a “Are you read to travel?” section that provides
an easy way to check the varied restrictions across different
destinations. Over her recent business trips, Hindmarsh discovered that
the Covid situation and levels of comfort within meetings still varies.
For example, masks are still largely worn during business meetings in
Japan, however in the Northern Hemisphere masks have largely been put
aside in office environments.
3. Check Covid rules
Don’t assume that Covid protocol is the same everywhere. Business
travellers should check rules and protocol with other parties they’ll be
visiting to avoid any awkwardness on arrival.
4. Book through the company’s preferred channels
Business travellers booking via their company’s channels can keep
them safe and supported at all times while travelling, especially when
the number of infection rates isn’t reported with the same frequency as
it once was.
5. Download travel apps
Downloading all the relevant travel apps in advance can ensure that
corporate travellers get the most up-to-date information related to
their flights, and access to support if scheduling changes. They may
even be able to check-in or check-out of their hotel via the app, saving
the need to queue at the hotel
6. Update profile information
Corporate travellers should keep their profile information up to date
with their travel management provider and within their travel tools.
It’s also beneficial to ensure the front desk can contact them should
mobile check-in/out options apply, and to save time during the booking
7. Practise sustainability
Business travellers can opt to minimise their carbon footprint during
the trip by looking for sustainable airlines or hotels. Hindmarsh also
advises to forgo the buffet breakfast as it contributes to a lot of food
waste, and to opt for the a la carte option instead.
8. Practise social responsibility
Hindmarsh encourages travellers to avoid travelling if they’re
feeling unwell and to take a home covid test on the day of departure,
alongside bringing some extra test kits with them on their trip.
9. Understand that the travel ecosystem is not back to full strength
With scheduling adjustments, longer wait times and delays a reality
as staffing levels and capacity are added back into the system,
following these tips can help mitigate some of the friction and ensure
your business trip is not only successful, but also an enjoyable