SYDNEY - The latest Roy Morgan customer satisfaction data in Australia has named Singapore Airlines as the winner of the International Airline of the Month Award for Nov. 2019, with a customer satisfaction rating of 87%.
It was followed by Emirates (85%), Qatar Airways (85%), Air New Zealand (84%), Qantas (80%), Cathay Pacific (79%), Etihad Airways (78%), Virgin Australia (77%), Thai Airways (74%) and Air Canada (71%).
The new ratings are drawn from the Roy Morgan Single Source survey, derived from in-depth face-to-face interviews with more than 1,000 Australians each week.
Roy Morgan CEO Michele Levine says the top three performers in the latest ratings have been the clear customer satisfaction standouts throughout the year.
“We’re getting close to the announcement of International Airline of the Year, a look back at the 2019 results as a whole. Singapore Airlines and Emirates have challenged each other month by month for top position throughout the past year, while Qatar Airways has finished in third place an astonishing 11 times.
“These three airlines have had the satisfaction ratings lead on lockdown. Other international carriers, particularly the strongly performing Air New Zealand, will need to lift their ratings to compete for monthly award wins in 2020,” Ms Levine added.