Fiji Airways Global Reservations Centre has begun servicing calls from mainland China and Hong Kong with dedicated Mandarin and Cantonese-speaking agents. Based within the Centre, the agents have been employed for the specific task of providing 24-7 service to customers primarily from the Chinese mainland, as well as Hong Kong.
Fiji Airways Global Reservations Centre has begun servicing calls from mainland China
and Hong Kong with dedicated Mandarin and Cantonese-speaking
agents. Based within the Centre, the agents have been employed for
the specific task of providing 24-7 service to customers primarily from the Chinese
mainland, as well
as Hong Kong.
“This additional
capability is part of the strategic focus on growing inbound Chinese visitors to Fiji,” said the airline.
Fiji Airways acting CEO David Bowden said, “As
we
work in collaboration with Fijian Government and Tourism Fiji
behind growing the footprint of brand Fiji, Fiji Airways is working to increase the number of Chinese visitors into Fiji on
our national airline, consequently it’s essential that we are able to provide them the service they
require, and this is
a step in
that direction.
“Prior to this, we were servicing our Chinese and Hong Kong market through our General Sales Agent based in Hong Kong, where
we have now established a Fiji Airways Regional Office. By bringing the sales and service functions aimed at these visitors in-house, we are
able to exercise greater customer service and
quality control for better service and
productivity.”