Emirates has rolled out a new online gateway that is tailored for each market and personalised for each partner to cater to their unique business environment and needs.
Touted to reshape the way the airline delivers information to its trade partner community, the Emirates Partners Portal is a one-stop shop for travel industry partners to quickly and securely access the full range of information on Emirates’ latest products, services and policies, and obtain technical support.
The dynamic platform also offers a range of functions including self-service tools and support, and in-built automation of business processes, all aimed at delivering efficiency for travel partners, as well as providing transparency and clarity on the status of transactions.
The portal has been built on the latest NDC/IATA standards, which will provide access to Emirates’ rich content, in addition to critical operational updates 24-7, and other core Emirates platforms such as Dubai Experience. The technology delivers an agile and strong foundation for seamless enhancements and future developments, enabling the airline's commercial teams to provide the latest market centric information, in multiple languages, specifically tailored for its trade partners.
According to Adnan Kazim, Emirates’ chief commercial officer, the portal was built following consultation with travel agents and partners to "address their needs whether for information, training or technical support".
He added: “Through the Emirates Partner Portal, backed by the expert support of our commercial teams around the world, we aim to offer unmatched flexibility and empower our travel partners so that they can confidently provide even better services to their customers, and help them to fly better with Emirates. This launch comes at an especially critical in our industry, where the need for the most up-to-date travel information is an essential business enabler.”
Registration and enrolment is quick and secure, and linked to each agent’s Emirates registered identification.
For more information, travel agents can visit the portal https://www.emirates.partners or contact their local sales teams for support and assistance.