In a statement an airline spokeswoman confirmed 36 pieces of baggage were deliberately left behind in Bali on Sunday morning.
Budget airline Malindo Air said the captain of a flight to Brisbane was following “standard operating procedure” by leaving passengers’ luggage on the ground in Bali to comply with weight restrictions.
In a statement an airline spokeswoman confirmed 36 pieces of baggage were deliberately left behind in Bali on Sunday morning.
“The captain of the flight has followed the standard operating procedure to ensure the safety of operating the flight is prioritised, and therefore the decision to offload the baggage,” she said.
The decision to leave bags behind without telling customers on board the plane angered many of the passengers.
The spokeswoman said all of the baggage was subsequently sent on the next flight to Brisbane.
The spokeswoman also confirmed “clogged lavatories” were the cause of the delay that left passengers sitting on the tarmac for two hours.
“Malindo Air apologises for the inconvenience and delay caused due to this incident,” she said.