AviationOvercrowding and long walks mar the arrival experience

Air India not impressed by Dubai International terminal

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Air India is calling for its terminal at Dubai International to be as customer-friendly as Terminal 3.
Air India is calling for its terminal at Dubai International to be as customer-friendly as Terminal 3.
Air India is calling for its terminal at Dubai International to be as customer-friendly as Terminal 3.
Air India is calling for its terminal at Dubai International to be as customer-friendly as Terminal 3.

In response, a spokesperson for Dubai Airports told 7Days that the construction, which has been causing the delays, will improve the congestion issues at Terminal 1.

The regional boss of Air India has said Dubai International Airport’s Terminal 1 is becoming too congested, which he said will begin to favour Emirates which has the entire Terminal 3 operation to itself.

Melwin D’Silva, Air India’s regional manager for the Gulf, Middle East and Africa, said congestion has become an issue at Terminal 1 and airport officials should introduce “better crowd management” in order to get passengers through as quickly as possible.

“With Dubai growing at the rate it is, they need to have more counters and staff to regulate the flow of passengers,” D’Silva told 7Days newspaper.

“Once people land, they would love to get out of the airport as fast as possible. Here [in Terminal 1 compared to Terminal 3], there’s more walking, longer wait to clear immigration and access baggage… it all adds up as part of the passenger experience,” he added.

In response, a spokesperson for Dubai Airports told 7Days that the construction, which has been causing the delays, will improve the congestion issues at Terminal 1.

The operator of airports in Dubai recently  revised upwards its growth projections to 126 million passengers by 2020 as aviation demand continues to soar.

Dubai Airports is expected to overtake Atlanta and Beijing within the next decade to become the biggest aviation hub in the world. Already it has overtaken London’s Heathrow as the number one airport for international passenger numbers.

Source: Arabian Business

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