AviationServy and Inflyter form an alliance to launch an e-commerce platform that allows travellers to browse, pre-order or purchase all airport products in advance.

A one-stop digital shop for a seamless airport shopping experience

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The ecommerce platform will rely heavily on mobile engagement and deeper partnerships with airports and retailers.
The ecommerce platform will rely heavily on mobile engagement and deeper partnerships with airports and retailers. Photo Credit: Servy

Hospitality platform Servy and travel retail technology company Inflyter recently announced an alliance to launch an integrated ecommerce platform that seeks in providing “a more convenient and connected digital experience” for travellers.

The goal is to create an online marketplace with a single shopping and pre-ordering service that showcases all retailers, brands and products available at the airport. This includes food & beverage options, travel essentials, and duty-free categories of fashion, cosmetics, electronics and more.

With this new online marketplace, travellers can browse all commercial offerings available at the airport they’re flying out from before they leave their homes or hotels, and even save time at the airport by pre-ordering and purchasing in advance, or while they are waiting to depart. It includes various delivery and collection options including in-store collection, and delivery at gate and in-lounge.

“With purchases and time at the airport being increasingly planned, we know travellers want to have advance access to an integrated digital shopping solution to help them reduce stress before departure (or minimize anxiety at the airport),” said Wassim Saadé, founder and CEO of Inflyter.

Echoing Saadé’s statement, Servy Chief Experience Officer Jeff Livney believes that the creation of such a platform will present “a way to fast track the delivery of a truly integrated, omnichannel, e-commerce marketplace across all shopping categories” that will “elevate the airport experience for travellers while also strengthening the business and commercial value for our airport and hospitality and retail partners.”

“Combining our e-commerce expertise and mobile and digital duty-free shopping experiences with Servy’s leading omnichannel approach in hospitality, will offer the digital online shopping platform travellers want, and create a single airport e-commerce platform to drive incremental and online retail revenues for all partners in the a/irport ecosystem,” Saadé concluded.

Servy and Inflyter also aims to expand their reach and bring this digitised airport shopping experience to airports across Europe, the Middle East and Africa.



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