17 May 2002One clear trend is driving the future, said futurist
Richard Neville, and that is the acceleration of time and
the disappearance of time.
Speaking at the PATA Annual Conference in Delhi last
month, he said the age of power leisure was on us, citing
executives who do power gardening - mowing the lawn while
downsizing the marketing department.
Is the industry ready for power tourism? Ten minutes at
Taj Mahal the rest of the day at an Internet café?
"The future is already here and it is changing your life
and your customers lives," said Neville. He identified
three driving forces.
? Globalisation - this carries with it the potential to
create the first whole earth civilisation, which can also
be seen as colonisation under a different name. It is
turning the world into one shopping mall. "We are born free
and everyone is in franchised chains," he said.
? Cyber revolution - an age of information resources is
empowering customers who, in turn, will keep pressure on
all of us to be innovative and be truthful.
? Sustainability - the quest for environmental
sustainability will gather momentum. "In some parts of the
world, the threat of environmental degradation is greater
than the dangers of terrorism."
Tourism needs to nourish its role as more than an
antidote to terrorism - one that goes beyond paying lip
service to the environment. It needs "triple bottomline
accounting" in environmental practices, said Neville.
Citing John F Kennedy who in 1961 declared, "By the end
of the decade, we will put a man on the moon", Neville
said, "JFK gave us the moon. What have other politicians
given us - just spin doctoring and increased taxes?
"The world seems a much more dangerous place to be in
now and the gap between rich and poor is wider. We have two
segments of the population - the cash rich, time poor and
the time rich, cash poor."
He warned about "a joker in the future pack - a wild
card - and it doesn't have to be a disaster.
He said the world was undergoing sweeping change in
values and ethics. Walls are coming down that will affect
tourism - walls between wholesale and retail, product and
service, night and day, body and mind, place and space,
real and artificial, fact and fictitious, shareholders and
stakeholders, and education, entertainment and
experience.
"Any destination that can offer the three (education,
entertainment and experience), in one hit will be the
winner."
The wall between middle age and old age was also
collapsing, said Neville. Middle age is now 55 to 75 and he
called it ?youth creep?.
"People are living longer but men die sooner," he said.
"Soon the world will be full of geriatric lesbians - do you
have travel plans for them?"
He said that since 9-11, nation states have become more
paranoid, intrusive and furtive. Fear has entered the
travel industry.
Tourism, he said, has to get out of its suburban cocoon
and nourish the meaning of travel beyond shopping and false
tourism experiences.
"People want to touch and feel the world as it is.
People are asking deeper questions about their own lives
and questions about other people's beliefs. They are
searching for authenticity." These "contemporary pilgrims",
he said, "are not searching for the meaning of life but
meaning in life."
He predicted a boom in spiritual tourism where "people
who used to go to Bangkok for bonking and Buddha sticks now
go for Buddha".
He said up to now, evolution could be summed up in three
stages - conquest, colonisation and consumption. "We have
gone from the cave to K-Mart."
Citing an alternative evolution which was at once
vertical, psychological and spiritual, he said the future
was a race between self-destruction and self-discovery,
"and your industry has a role to play in its outcome".
For article on Mark Shuttleworth's space adventure,
click here: Space Odyssey 2002