DestinationsThe SAUDIA Group of airlines have allocated 1.2 million seats as the Hajj season draws near.

Saudi Arabia enhances Hajj accessibility 1.2 million times

SAUDIA Group is allocating over 1.2 million seats during the Hajj season.
SAUDIA Group is allocating over 1.2 million seats during the Hajj season. Photo Credit: Adobe Stock/Sony Herdiana

The SAUDIA Group – consisting of Saudi Airlines, flyadeal, and Saudi Private Aviation – has allocated 1.2 million seats for the upcoming Hajj season, as part of a move supported by the Saudi Arabian government's efforts to control hotel prices.

Flights will commence on 21 May, connecting pilgrims from over 100 scheduled destinations and 14 seasonal destinations to six airports across the kingdom.

The plan will utilise SAUDIA Group's fleet of 164 aircraft, with an additional 12 aircraft provided for enhanced capacity, and and supported by the SAUDIA Group's team of 8,000 cockpit and cabin crew members proficient in 42 languages.

The group also provides additional services such as boarding pass issuance, language support, Zamzam water distribution, and extra flights to Medina.

SAUDIA has updated its in-flight Islamic content, offering religious programs and Quran recitations in multiple languages, in addition to offering an inflight entertainment system with educational e-books on performing Hajj and Umrah.

Responding to Umrah travel challenges

The Saudi Arabian government has responded to Umrah travel challenges raised by the Malaysian Association of Tour and Travel Agents (MATTA) to control sudden price surge in hotels in Makkah and Madinah.

Additionally, in response to the challenges faced by Malaysian tour operators in making insurance claims for pilgrims experiencing health issues during Umrah, the Saudi government is considering MATTA's proposal for a streamlined claims process through a single application channel.

The King Abdulaziz International Airport (KAIA) in Medina has introduced a new policy allowing pilgrims to carry 5-litre bottles of Zamzam water onboard, subject to specific conditions.

To qualify, pilgrims must present their Umrah registration proof through the Nusuk application – an integrated digital platform launched by the Saudi Tourism Authority in September last year.

The Nusuk application aims to facilitate seamless Umrah journeys by offering a range of services and information to pilgrims. Furthermore, the delivery of Zamzam water purchases will be conveniently arranged at designated sales points, ensuring a streamlined process for pilgrims.

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