CruiseCruisers who book Royal Caribbean sailings through agents can pay in small instalments via a flexible payment programme.

Royal Caribbean gives agents competitive edge

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Beyond the flexible payment option, Royal Caribbean has also launched a series of automation enhancements exclusive to travel agents.
Beyond the flexible payment option, Royal Caribbean has also launched a series of automation enhancements exclusive to travel agents. Photo Credit: Royal Caribbean International

Royal Caribbean has introduced FlexPay,a new payment programme on its Espresso booking system, that allows travel agents to give their clients the option of making their cruise payments in small increments at different intervals.

Cruisers who book through travel agents can enjoy the flexibility in paying small amounts across different dates, instead of the conventional payment method which requires guests to pay for their sailing in one lump sum prior to sailing. Cruisers are eligible for FlexPay if they’ve paid the minimum deposit and their booking is outside final payment.

Based on their clients’ preferences or specifications, travel partners who utilise the Espresso booking system can pre-schedule up to 10 automatic payments arranged by date and amount. Multiple credit cards can also be used for the incremental payments, e.g. first payment can be made with an AMEX card, second payment can be made with a Mastercard, etc.

Beyond FlexPay, Royal Caribbean has also rolled out with a range of new features on its Espresso booking system that offer better personalisation and give travel agents a leg up over direct bookings.

For future cruise credit (FCC) redemption, travel agents can not only redeem these FCCs on behalf of their clients, but also check on the amount, status and expiration date of each client’s credits. Credits can also be shared across all parties in the same reservation.

Additionally, agents can utilise the eQuote function to conveniently and efficiently obtain personalised quotes to better drive customer conversion.

With the testing and requirements tool, agents can keep their clients up to date with the current protocols for each sailing and itinerary with a customised email to each guest that includes the travel partner name and contact info.

The cruise planner tool can further give travel partners better insights on each ship’s offerings from its shore excursions to dining options, and onboard activities to various cabin configurations, to better serve their clients.

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