CruiseCLIA calls for agents to train to be ‘the most effective in a competitive environment’

Cruise lines optimistic for the recovery of the cruise industry in Asia

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Cruise lines have expressed optimism on the recovery of the cruise industry in Asia.
Cruise lines have expressed optimism on the recovery of the cruise industry in Asia. Photo Credit: Brand X Pictures/ Stockbyte/ Getty Images Plus

SINGAPORE - The health and safety of passengers and crew remain the top priorities for CLIA and our cruise line members.

The cruise industry continues to work closely with health authorities around the world in response to the coronavirus (COVID‐19) outbreak.

We have announced measures that will provide reassurance to travellers and further demonstrate that our industry can respond as the situation develops.

Travellers need to make informed decisions, so we encourage travel agents to familiarise themselves with the extensive measures cruise lines have adopted globally in response to coronavirus. The measures are detailed on our CLIA website.

While COVID‐19 has affected Asia, cruise lines have expressed optimism on the recovery of the cruise industry in Asia. As our trusted partners at the front line, travel agents also should be able to address the concerns of prospective cruisers and help prepare them with facts.

Hence during this period, it is timely for the travel community to develop their skills further and expand their knowledge.

Use this opportunity to train yourself to be the most effective in a competitive environment by being prepared to invest in yourself. CLIA can offer advice and guidance on how to respond to clients who come to them with concerns, where to access information and empower agents with the right tools.

Cruise Lines International Association (CLIA) membership offers a globally recognised online training and accreditation programme – specially designed for travel agents – with modules dedicated to cruising related topics, river cruising and key destinations. 

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