SINGAPORE – Myths and misperceptions that circle the cruise industry will be addressed in a new online course for travel agents being introduced by Cruise Lines International Association (CLIA).
There are a lot of myths and misperceptions that circle the cruise industry and they can affect a travel agent’s ability to cater to their clients, this course is designed to help them respond confidently to some of the issues that customers may raise.
Called Cruise Champion, the new course is an interactive programme that offers travel agents the knowledge to become ambassadors for the industry.
CLIA head of international training, Peter Kollar, said the course would allow cruise specialists to respond to many of the common issues their clients brought up.
“There are a lot of myths and misperceptions that circle the cruise industry and they can affect a travel agent’s ability to cater to their clients,” Mr Kollar said. “This course is designed to help them respond confidently to some of the issues that customers may raise.”
Some of the topics Cruise Champion covers include regulations, safety, health, security, environmental protection and corporate social responsibility.
“By knowing more about cruise line practices and the strict regulations that govern cruise operations, agents will be able to join the growing network of voices who help advocate for cruising globally,” Mr Kollar said.
Cruise Champion has been introduced within CLIA Australasia/Asia’s new Members Hub online learning platform.
Mr Kollar said the Cruise Champion course would provide the best insight into existing regulations that govern cruise operations worldwide and the lengths the industry has gone to in upholding the health and safety of passengers and crew.